Return and Exchanges

1. Introduction

At Kay Bernard, we are committed to ensuring your complete satisfaction with every purchase of our Pants and Tops. We understand that sometimes a product may not meet your expectations, or you may wish to exchange it for a different size, color, or style. This Return and Exchanges Policy outlines the terms and procedures for returning or exchanging items purchased from our website kaybernard.com.

By making a purchase on our site, you agree to comply with the terms set forth below. If you have any questions, please contact us at infoline@kaybernard.com before initiating a return or exchange.

2. Eligibility for Returns and Exchanges

To qualify for a return or exchange, items must meet the following conditions:

  • The return request must be submitted within 14 days of receiving your order.
  • The product must be unused, unworn, and unwashed.
  • The item must be in its original condition, with all tags, labels, and packaging intact.
  • Items showing signs of wear, damage, stains, or alterations will not be eligible for return or exchange.
  • Proof of purchase (such as an order number or receipt) is required for all return requests.

Certain products may be non-returnable for hygiene or safety reasons. These include undergarments, intimates, or custom-tailored clothing.

3. Non-Returnable or Non-Exchangeable Items

The following types of products are not eligible for return or exchange:

  • Final sale or clearance items.
  • Gift cards or promotional items.
  • Items purchased from third-party sellers or marketplaces (only products bought directly from kaybernard.com qualify).
  • Products marked as “non-returnable” on the product page.

Please review product details carefully before making a purchase.

4. How to Initiate a Return or Exchange

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us:
    Email our customer service team at infoline@kaybernard.com within 14 days of receiving your order. Include your order number, product details, and reason for the return or exchange.
  2. Approval and Instructions:
    Our team will review your request and provide instructions on how to proceed, including the return shipping address and required documentation.
  3. Prepare Your Package:
    Pack the item securely in its original packaging. Include your name, order number, and a note specifying whether you want a refund or an exchange.
  4. Ship the Item:
    Use a reliable, trackable shipping method to return the item. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (such as sending the wrong product or a defective item).

5. Return Shipping and Processing

Once we receive your returned package, our team will inspect the item to ensure it meets our eligibility requirements. Inspection and processing may take 5–10 business days.

  • If approved, refunds will be issued to your original payment method within 7–10 business days after processing.
  • If you requested an exchange, your replacement item will be shipped as soon as the returned product is approved and stock is available.

Kay Bernard is not responsible for any packages lost or damaged during return shipping. We recommend keeping your tracking number for reference.

6. Defective, Damaged, or Incorrect Items

If you receive a product that is damaged, defective, or different from your order, please contact infoline@kaybernard.com within 7 days of receiving the item.

Include clear photos of the issue and your order number. Once verified, we will arrange a replacement, repair, or full refund at no additional cost to you.

7. Refund Details

Refunds will be processed using the same payment method used for the original transaction. Please note:

  • Shipping fees are non-refundable, except where the return is due to our error.
  • Depending on your bank or payment provider, refunds may take up to 10–15 business days to appear in your account.
  • In the case of promotional discounts or bundle offers, partial refunds may be adjusted to reflect the final value of kept items.

8. Exchange Policy

If you wish to exchange an item for a different size or color, please contact us as soon as possible, as availability may be limited.

We will process your exchange once the returned item is received and approved. If the desired product is out of stock, we will issue a full refund or offer store credit instead.

9. International Returns

For international customers, please note that Kay Bernard does not cover customs fees, taxes, or import duties associated with returns or exchanges. These charges must be paid by the customer.

We recommend declaring your package as “Returned Merchandise” to avoid additional import charges.

10. Policy Modifications

Kay Bernard reserves the right to modify or update this Return and Exchanges Policy at any time without prior notice. Any changes will be reflected on this page with an updated “Last Revised” date. Please review our policy periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or feedback about our Return and Exchanges Policy, please don’t hesitate to contact our support team:

📧 Email: infoline@kaybernard.com
🌐 Website: https://kaybernard.com

We are here to assist you Monday through Friday, and we aim to respond to all inquiries within 24–48 hours.

At Kay Bernard, your satisfaction is our top priority. We are passionate about providing beautifully designed Pants and Tops crafted for comfort, quality, and style. Thank you for trusting us with your fashion choices — we value your loyalty and look forward to serving you again.